Terms & Conditions
Issue Date 01/01/2016
The following terms and conditions including all documents referred to in them (“Conditions”) outline the way in which Smart Currency Exchange Limited operate, including the service we offer and details of payments and transfers, data protection, website use and much more.
Any updated version of our Conditions will be documented on this page and take effect from the Issue Date stated in each case. Please check back here regularly to stay up to date. The parties to this agreement are: Smart Currency Exchange Limited ( “SCEL”), company number 5282305, and the client(s) who has/have either completed the registration form or agreed to these Terms and Conditions electronically (the “Client”)
These Conditions also apply to the use by the Client of the SCEL on-line system which allows the Client to directly book a trade, input beneficiary details and authorise a transfer without contacting SCEL directly.
1.1 SCEL buys and sells currency for commercial purposes. It cannot trade with the Client if the Client is seeking to profit by pure speculation on currency movements without having a genuine reason for wanting to exchange currency. In addition, SCEL can only trade with a Client if the Client has the capacity and authority to trade and is acting on its own account and not on behalf of others.
1.2 Whilst SCEL may provide information about currency markets and related matters, it does not and will not provide advice to the Client or any other party. Any decision made to buy/sell currency is made wholly independently of SCEL.
1.3 These Conditions shall apply to all currency trades and payment transfers that SCEL undertakes.
1.4 If SCEL reasonably believes that instructions are from the Client, the Client agrees that SCEL may accept the instructions as being genuine whether or not they are actually from the Client and the Client authorises SCEL to act on those instructions. If there is more than one individual who can issue instructions on behalf of the Client, the Client agrees that SCEL may accept instructions from such individual as sufficient authority to bind the Client to any set of instructions given under these Terms and Conditions.
1.5 The Client may give SCEL written, oral or electronic, via the SCEL on-line system, instructions and this is done entirely at the Client’s own risk. The Client will indemnify SCEL and keep it fully indemnified against any losses that SCEL may incur as a result of accepting instructions from the Client or purporting to be from the Client and which are honestly believed by SCEL to come from the Client. Furthermore SCEL is under no duty or obligation to challenge or make any enquiries concerning any instructions that SCEL believes in good faith to be genuinely from the Client.
1.6 The Client will on the completion of the registration process be allocated a unique identifier known as the Client’s account number. This should be used in all communications by the Client with SCEL and kept confidential and secure by the Client.
2. Converting currency
2.1 The Client may make a contract to trade currency once SCEL has confirmed that the Client’s account is open and SCEL is satisfied as to the legitimacy of the Clients purpose for requiring the currency. The Client may give SCEL instructions to trade in writing by post, email or by fax, verbally or electronically via the SCEL on-line system.
2.2 Once an exchange rate has been quoted by SCEL that is acceptable to the Client and the Client has confirmed to SCEL that the Client wishes to enter into a contract at that rate, then provided SCEL’s trader accepts the order and SCEL notifies the same to the Client, a legal and binding contract will exist between the Client and SCEL on and subject to these Conditions. The contract will detail the relevant currencies at the quoted exchange rate for the agreed amounts and with delivery on the date on which the contract matures (the “value date”). SCEL reserves the right not to accept any order, without incurring any liability to the Client. Once a contract has been made it cannot be withdrawn, rescinded or amended by the Client without SCEL’s express consent in writing and at its absolute discretion.
2.3 If SCEL is asked by the Client to attempt to obtain a better rate of exchange than that which is immediately available in the market, SCEL will endeavour to do so but does not guarantee that it will be able to achieve that rate (this is known as ‘working an order’ or a ‘limit order’). ). Once a request to obtain a better price has been accepted by SCEL it cannot be withdrawn, rescinded or amended by the Client without SCEL’s express consent in writing.
2.4 SCEL will endeavour (but does not promise) to confirm any contract in writing (a “Contract Note”), usually sent by email, within 24 hours of the contract being made. The Contract Note will detail the amount of currency that the Client is buying, the exchange rate that was agreed, the value date by which Client is to complete payment for the currency bought, where payment is to be made and details of, if required, any deposit required in accordance with Clause 4. The Contract Note will have attached a document requesting details of where the currency purchased should be sent. These onward transfer details must be supplied by the Client to SCEL as soon as possible and in any event before the value date. If the Client has access to SCEL’s on-line system then the onward transfer details can be submitted electronically via the SCEL on-line system. Please note that, whether the Contract Note is received by the Client or not, the Client is still bound by the contract and SCEL must be contacted to notify payment details if the Contract Note has not been received within 48 hours of making the Contract.
2.5 At the time of agreeing the contract as detailed in Clause 2.2 or Clause 2.3 the Client may be able to confirm the details of where the currency purchased is to be sent with the SCEL trader. If that is the case these onward transfer details will be contained in the Contract Note and, as such, will be acted on in accordance with the procedures detailed in Clause 3.
3. Payment and transfer
3.1 Cleared funds for payment of the Contract by the Client must be received by SCEL at least one business day, where a business day is 9am to 4.30 pm Monday to Friday excluding Bank Holidays and Public Holidays in England (“business day”), before the value date agreed in the contract.
3.2 All currency purchased will be sent by electronic transfer to the destination specified by the Client, provided always that:
(a) cleared funds have been received in full by SCEL at least one full business day before the day of transfer; and
(b) the details of where the currency is to be sent have been returned as set out in paragraph 2.4 above or as confirmed in accordance with Clause 2.5
(c) SCEL will aim to transfer the currency purchased on the business day following 3.1 (a) and (b) have been completed or as soon as practicable after SCEL has received the information.
3.3 SCEL will accept payment from the Client’s bank account and will, at its sole discretion, accept payments from third parties unless prior agreement has been made, for example, where payment is to be made from the Client’s solicitor’s account.
3.4 The Client must make all payments in full without any deduction, set-off, counterclaim or withholding of any kind. All transfers by the Client to SCEL should include the Client’s account number and contract number as reference as this minimises possible delays in allocating the funds received correctly.
3.5 Once a transfer has been made by SCEL the Client cannot cancel it
3.6 If the onward transfer details have been supplied or confirmed by the Client in accordance with Clause 2 then for the Client to be able to cancel the onward transfer, subject to Clause 3.5, the Client must contact the SCEL accounts team and obtain SCEL’s confirmation in writing from the SCEL account’s team that the transfer has been cancelled.
3.7 SCEL will not make a transfer if:
(a) the information the Client has supplied is unclear, incorrect or incomplete; or
(b) the Client is in breach of any part of these Conditions; or
(c) SCEL suspect fraud or other illegal activity; or
(d) SCEL has any legal or regulatory reason; or
(e) SCEL’s considers that its business reputation may be significantly compromised
3.8 The Client should be aware that banks have fixed cut off times for the receipt and dispatch of electronic payments and SCEL has no liability (including as a result of delay or failure of any transaction) arising from or caused by the late arrival of funds or from the late receipt of instructions.
3.9 SCEL has no control over the allocation of funds by the bank to which the funds have been sent and SCEL has no liability for any delay in or failure from the late arrival of funds. The Client should be aware that it can take more than five business days for the funds to clear.
4. Forward payment for forward contracts
4.1 For forward contracts, where the value date is more than two business days from the date on entering into the Contract, SCEL will require a forward payment deposit (a ‘margin’) to be provided by the Client within two working days of the Contract being agreed. This margin will be of such a percentage of the value of the Client’s contract(s) as SCEL may specify. The remaining percentage must be paid by the Client at least one full working day before the value date.
4.2 The margin will be held by SCEL in a designated account belonging to SCEL, until such time as SCEL incurs any costs, losses or liabilities in connection with or arising out of the Client’s contract(s) (including, without limit, liabilities incurred with third party currency dealers, exchanges, brokers, banks or similar entities or any clearing house or regulatory body). At this point, SCEL will apply such proportion of the margin as is equal to its costs, losses, or liabilities, without the need for any notice or demand. SCEL may also, at its absolute discretion, offset any margins or other monies held by SCEL in respect of any one of the Client’s contracts, against any costs, losses or liabilities that SCEL incurs in connection with or arising out of any other contract the Client may have with it. The Client may not insist or require that SCEL does so offset any such margins or other monies held by SCEL in respect of any of the Client’s contracts.
4.3 If SCEL does incur a cost, loss or liability, on any of the Client’s contracts, the Client must pay to SCEL within 24 hours of a demand that it do so an additional sum sufficient to restore the margin to the percentage of the value of its contract(s) previously specified by SCEL (known as a ‘margin call’).
4.4 The Client will not be entitled to any interest on the margin or any other monies held on its behalf on any contract. Furthermore, at no time will the Client grant or attempt to grant any charge or other encumbrance over any margin or other monies held by SCEL on its behalf on any contract.
5.1 While SCEL does not charge commission, the SCEL trader may agree at the time of entering into the contract with the Client in accordance with Clause 2.2 an administration charge. At the same time as agreeing the contract SCEL will agree the number of transfers to be made by the Client. If the Client exceeds the agreed number of transfers then SCEL may charge up to £15 for each additional transfer. In the absence of confirming the number of transfers at the time of the trade it is assumed the Client is making one transfer. The Client may be subject to other costs, for example from banks receiving its payment. SCEL has no control over these costs and accepts no liability for them.
5.2 SCEL will also charge for costs relating to notification of a transfer which have been refused where refusal is reasonable, the revocation of a transfer permitted under certain circumstances and for costs in respect of the recovery for funds transferred by as a result of the Client supplying incorrect information.
6. Information about the Client
6.1 SCEL is, by law, required to ascertain certain information about its clients, their identity and the nature of their businesses or requirements and it is hereby agreed that the Client will provide SCEL with such documentation as SCEL may from time to time request as proof. For any Client which is a company or a partnership this documentation may include proof of the Client’s constitution, shareholders, directors, principals, registration and purposes. SCEL reserves the right to conduct searches with credit reference agencies and or professional and or trade bodies which the Client may reasonably be expected to be registered with. SCEL reserves the right to register information provided by the Client and other information relating to the Client’s account with SCEL with credit reference agencies and/or other databases supplying or providing information for business analysis or in relation to intermediary debt.
6.2 The Client warrants that is acting on its own behalf, for a genuine reason, that the currency that the Client wishes to trade belongs to the Client both legally and beneficially, has not been obtained by illegal means nor in any way contrary to the rights of the legal owner and is in no way tainted by criminal activity. The Client also warrants that the information that is provided to SCEL is accurate, that no material information will be withheld from SCEL, that SCEL will be provided with any information that SCEL may reasonably require from the Client and that SCEL will be notified immediately if any of the information that it has been given changes.
7. Recording telephone conversations
Telephone conversations may be recorded with or without advance notice or warning being given and such recordings or transcripts thereof may be used as evidence of contracts entered into, in relation to disputes and for ongoing quality control programmes. If SCEL makes any recordings or transcripts SCEL may also destroy them as SCEL considers appropriate.
8. Termination of Contracts
8.1 SCEL maintains the right to terminate any contract if:
(a) any breach by the Client of any part of these Conditions or any other contract between SCEL and the Client occurs (and where that breach is capable of remedy it has not been remedied by the Client within the period stated in a written notice from SCEL requiring the breach to be remedied); or
(b) SCEL reasonably believes that the Client will be unable to fulfil its obligations under any Contract; or
(c) the Client convenes a meeting of its creditors or suffers a petition to be presented or a meeting to be convened or other action to be taken with a view to its personal bankruptcy and or winding up and or liquidation (including any similar process in another jurisdiction) except (with the written approval of SCEL) for the purposes of and followed by amalgamation or reconstruction; or
(d) for SCEL to continue with any Contract would in SCEL’s opinion expose SCEL to any liability for which SCEL is not protected; or
(e) on the instruction of any law enforcement agency or regulatory body;( in which event SCEL may retain all or any of the Client’s money if SCEL is required to do so by law or regulation and then deal with the Client’s money as ordered by a Court or other body of competent jurisdiction).
8.2 In the event of termination of any Contract in accordance with or as a consequence of termination under any part of Clause 8.1 above the Client shall be liable for any losses which the Client and or SCEL incurs or suffers as a result of and or in relation to that termination.
8.3 The Client may terminate these Conditions immediately upon by service on SCEL of written notice.
8.4 SCEL may terminate these Conditions by service upon the Client of no less than 60 days’’ written notice.
8.5 Termination in accordance with any part of this Clause 8 shall not shall not alter the rights and obligations accrued prior to that termination.
9. SCEL’s liability to the Client
9.1 Subject to clause 9.2 in the event that SCEL is in breach of its obligations under these Conditions its maximum aggregate liability to the Client shall:
a) be limited to the lesser of the value of the currency SCEL is asked to transfer by the Client, in accordance with Clause 3.2 or £50,000 (fifty thousand pounds);
b) shall not include any liability whether under in contract, tort or otherwise for: i) any indirect; ii) consequential losses; iii) special damages; iv) loss of profit; loss of business, goodwill; v) loss of anticipated savings or vi) any other additional costs that may be incurred whether or not such costs, losses or damages were in the contemplation of the parties at the date of these Conditions.
c) not include liability for any act or omission of any third party involved in the payment process or otherwise;
d) not include any liabilities, losses or expenses imposed upon or incurred by the Client as a result of or arising in any way in connection with any interruption in the availability of SCEL’s service including but not limited to the availability of its on-line system.
9.2 Nothing in the Agreement shall exclude or restrict either party’s liability for:
a) fraud; or
b) death or personal injury resulting from the negligence of either party or its employees while acting in the course of their employment; or
c) any other liability that cannot be limited or excluded by law.
9.4 SCEL will not be liable if SCEL is unable to perform any of SCEL’s obligations or SCEL’s performance of its obligations is delayed due to circumstances outside SCEL’s reasonable control, including (without limitation) any industrial action, labour dispute, act of God, fire, flood or storm, war, riot, civil commotion, security alert, act of terrorism or associated event, act of sabotage or vandalism, virus, compliance with any law or order, power cut or failure, computer system malfunction including software, hardware and internet connectivity or the occurrence of extraordinary fluctuations in any financial markets that may materially affect SCEL’s or the Clients ability to complete the Contract. If any of these circumstances happen then the Contract can be suspended for the period during which they continue or at SCEL’s discretion and in order to protect both the Client and SCEL, SCEL may terminate the contract.
10. The Client’s Liability to SCEL
10.1 The Client shall indemnify SCEL against all liabilities that it may incur as a result of accepting the Clients order(s) to trade currency and/or following its instructions or instructions that purport to be from the Client, whether sent/given by telephone, fax, post, e-mail or otherwise. Furthermore, and without limiting the general scope of this indemnity, if any payments are made late by the Client or the Client is otherwise in breach of any part of these Conditions or any Contract, the Client shall be liable for and upon demand shall immediately indemnify SCEL against any costs, losses or liabilities that it may be imposed upon it or which it may incur in connection with or arising out of its contract(s) including (again without limit) costs, losses or liabilities incurred with third party currency dealers, exchanges, brokers, banks or similar entitles or any clearing house or regulatory body.
10.2 SCEL may also charge interest on any amount(s) owing to it at the rate of 4 per cent per annum above the Bank of England base rate from time to time in force, compounded daily from the due date until payment. Further, if the Client has any liability to SCEL under these Conditions or any contract, SCEL may deduct any money that it is holding for the Client in the pooled client account, on whichever contract, to offset against its costs, losses or liabilities. The Client hereby agrees (without prejudice to their other obligations in Conditions or any contract) to notify SCEL immediately if the Client becomes aware of any event referred to in clause 8 herein. The Client will be liable to SCEL for all losses which SCEL suffers or incurs relating to any fraud or fraudulent activity by the Client at any time.
11. SCEL’s on-line system
11.1 Depending on the rights granted to the Client, the SCEL on-line system may be used to buy and/or sell currency or to obtain quotations for currency exchange rates or to effect currency transfers subject to any restrictions or limitations imposed by SCEL.
11.2 SCEL grants to the Client access to SCEL’s on-line system in consideration of the Client agreement to be bound by these Conditions and restating the Client’s agreement each time the Client accesses SCEL’s on-line system.
11.3 SCEL may suspend or terminate access at any time by sending written notice to the Client.
11.4 Termination of the access will not affect any accrued rights or liabilities of either Party nor will it affect the coming into force or the continuance in force of any other provisions of these Conditions which are expressly or by implication intended to come into force or continue in force on or after that termination.
11.5 Unless SCEL agrees otherwise, the Client may request a refund of funds held in the Client’s Accounts by notice to SCEL in writing. Upon such a request or upon termination of the access to SCEL’s on-line system, SCEL shall remit available funds to the Client in such a manner as SCEL deems appropriate.
11.6 All intellectual property rights in comprised in all parts of SCEL’s on-line system will remain vested in SECL. This includes copyright in the SCEL’s websites. The Client is only permitted to access SCEL’s websites and or on-line system for the purpose of transacting its legitimate business with SCEL. The Client is not permitted to display, use, distribute, or reproduce any parts of SCEL’s on-line systems and websites, or to create any derivative works or incorporate any materials comprised in the websites or online systems into any other websites, electronic retrieval systems, publications or otherwise. However, as part of the access to SCEL’s on-line system and subject to clause 3.8, the Client is permitted to download or print single copies of web pages for the Client’s own internal record-keeping purposes, provided the Client complies with all instructions given by SCEL.
11.7 The Client shall not recreate or copy, modify, reproduce or distribute SCEL’s on-line system or create derivative works from it or permit its reverse engineering, disassembly, decompilation or otherwise attempt to ascertain the source code or internal workings of any part of SCEL’s on-line system or websites.
11.8 SCEL does not warrant the availability of SCEL’s on-line system at any time and SCEL reserves the right to restrict or terminate the Client’s access to it or change the configuration or functionality of SCEL’s on-line system at any time.
11.9 SCEL does not warrant the performance of SCEL’s on-line system or the correctness, accuracy or completeness of any information that the Client receives via SCEL’s on-line system and the Client’s reliance on it is entirely at the Client’s own risk.
11.10 The Client warrants that the Client will only use SCEL’s on-line system, according to the rights granted to the Client, to obtain quotations or to buy and/or sell currency or to transfer currency for legal purposes as principal on the Client’s own behalf and, if the Client is a Business Client, in the ordinary course of the Client’s business.
11.11 The Client must not use or attempt to use SCEL’s on-line system except for its intended purpose in accordance with SCEL’s instructions.
11.12 SCEL will issue by email to the email address(es) supplied by the Client one or more unique passwords and/or security codes which SCEL may issue to the Client to gain access to SCEL’s on-line system in accordance with these Terms and Conditions.
11.13 The Client must keep the password(s) and/or security code(s) confidential and secure and must not disclose the password(s) and/or security code(s) to anyone. If the Client is a Business Client it is the Client’s responsibility to ensure that the password(s) and/or security code(s) are known only to those who the Client has given access to SCELS’ on-line system to and the Client must procure that they do not disclose the password(s) and/or security code(s) to anyone. The Client should not write down the Client’s password(s) and/or security code(s) and the Client should employ appropriate security software to protect them once entered into the Client’s computer. The Client should ensure that the Client logs out and closes the Client’s internet browser after using the System.
11.14 Should the Client become aware of or suspect that an unauthorised person or third party has knowledge of or access to the Client’s password(s) and/or security code(s), the Client must inform SCEL immediately.
11.15 The Client must ensure that all the data, messages and code that the Client provides to SCEL by any electronic means do not contain any computer viruses, destructive programs or other devices likely to cause harm to SCEL’s on-line system.
11.16 The Client warrants that the Client will comply with all applicable laws, rules and regulations issued by relevant authorities or industry bodies in relation to the Client’s use of SCEL’s on-line system.
12. Client Money
12.1 With the exception of the amount that SCEL makes in profit on entering into a Contract with the Client in accordance with Clause 2, SCEL will hold all funds in a pooled client account in accordance with the Financial Conduct Authority (“FCA”) requirements on safeguarding client’s funds. These funds will be used in performance of SCEL’s services in accordance with Clauses 2, 3 and 4.
12.2 SCEL may be required to pay some of these funds held in the pooled client account to counterpart banks or brokers as collateral for contracts entered into in accordance with Clause 2.
12.3 SCEL may also make deductions from and take sums directly from the pooled client account to settle any third party charges or to settle any legal liability SCEL has arising from its relationship with the Client and the services SCEL supplies.
13. Other legal notices
13.1 A person who is not a party to these Conditions shall not have any rights to enforce its terms
13.2 SCEL may at any time amend these Conditions. SCEL will give Clients at least two months’ notification of any changes before they take effect by placing a notice on our website www.smartcurrencyexchange.com. SCEL may also communicate these changes by email and/or by post. Upon the expiry of the notice such changes will be deemed to be accepted by the Client unless the Client advises SCEL in writing to the contrary. If the Client does advise SCEL in this manner it will be deemed immediate notice of termination of these Conditions by the Client and until or unless the Client agrees to SCEL’s conditions SCEL will not accept any new instructions from the Client. The Client may terminate these Conditions immediately upon service of written notice on SCEL in accordance with clause 8.
13.3 The Client can request at any time a copy of these Conditions free of charge.
13.4 Should any part of these Conditions be deemed to be unenforceable or illegal, the remainder of these Conditions shall remain in full force and effect as if the unenforceable or illegal part had been removed.
13.5 The benefits and or rights arising to the Client under these Conditions may not be transferred or assigned by the Client.
13.6 Should SCEL decide to waive or delay enforcement of any right that it may have under these Conditions, this shall not prohibit it from enforcing that or any other right subsequently.
13.7 Should any part of these Conditions be in conflict with any other documentation or information that has been provided in connection with any particular contract, then these Conditions shall have priority unless specifically agreed by SCEL in writing that such other documentation and information shall have priority in whole or in part.
13.8 These Conditions come into force at the earlier of the issue date noted at the top of these Conditions in relation to each Client that is a Client at that Date and the first date thereafter on which a new Client registered with SCEL and upon coming into force these Conditions supersede and replace any previous conditions in place between SCEL and the Client. These Conditions shall continue in force until replaced by a new version issued in accordance with clause 13.2
13.9 These Conditions constitute the entire agreement between the Client and SCEL
13.10 All communication between the Client and SCEL will take place in English.
13.11 SCEL is authorised and regulated by the Financial Conduct Authority (FCA) under the Payments Services Regulations 2009 [“PSR 2009”] (FRN 504509) for the provision of payment services.
14. Unauthorised Money Transfer
14.1 Under the PSR 2009 there are certain rights and obligations that apply to transfers where the recipient is within the European Economic Area (“EEA”) [which comprises all member states of the European Union together with Norway, Iceland and Lichtenstein] and made in euros or sterling or a currency of an EEA state that has not adopted the euro. Clauses 14.2 and 14.3 apply to unauthorised money transfers covered by PSR 2009.
14.2 SCEL may be liable to the Client where SCEL performs a transfer that the Client did not authorise us to perform in accordance with these Conditions.
(a) Where the Client believes this to be the case then the Client should advise SCEL as soon as possible and we will investigate the matter.
(b) Subject to Clause 14.2 (c) SCEL will refund to the Client the full amount of the transfer
(c) The Client will not be entitled to a refund if the Client did not inform SCEL in writing without undue delay [and in event not less than 13 months from the date of the transfer] on becoming aware of a possible unauthorised money transfer or that the transfer was authorised in accordance with these Conditions or due to unforeseen and/or abnormal circumstances beyond SCEL’s control.
14.3 SCEL may be liable to the Client where SCEL either fails to perform a transfer or SCEL incorrectly performs a transfer that the Client asked us to perform in accordance with these Conditions.
(a) Where the Client believes this to be the case then the Client should advise SCEL as soon as possible and SCEL will investigate the matter.
(b) Subject to Clause 14.3 (c) SCEL will undertake the actions required to remedy the matter
(c) The Client will not be entitled to a refund if the Client did not inform SCEL in writing without undue delay [and in event not less than 13 months from the date of the failure or incorrect transfer] on becoming aware of the matter or the transfer was performed in accordance with these Conditions or due to unforeseen and/or abnormal circumstances beyond SCEL’s control.
14.4 SCEL will have no liability to the Client for failure to perform or incorrect performance of a transfer where the reason for this was SCEL’s refusal to proceed with the transfer or any part of it.
15. Data Protection
15.1 The Client authorises SCEL to collect, use, store or otherwise process any personal information as defined by the Data Protection Act 1998 (“Personal Information”) to enable SCEL and/or members of its group and/or the organisation which introduced or referred the Client to SCEL to provide and/or improve its services and or to meet their legal or regulatory obligations. This may mean passing Personal Information to individuals or organisations which may be located in countries outside the European Economic Area (“EEA”) that do not have laws to protect the Client’s Information.
15.2 SCEL may also use the Personal Information to provide the Client with news and other information on services and activities from SCEL or members of its group which may be useful to the Client. If the Client would prefer their Personal Information not to be used for such purposes, it should contact SCEL in writing.
15.3 SCEL will not pass on without the Clients agreement Personal Information to any third party organisations which SCEL considers may be of assistance to the Client (which may be located outside the EEA) so that they may contact the Client with details of products and services which may interest the Client, subject to the Client’s consent.
15.4 The Client hereby confirms its consent for SCEL to hold and process the information provided to SCEL by the Client in accordance with Clause 6 and to conduct the searches and registrations described in Clause 6 including the process and storage of relevant Personal Information. Where the Client is a company or partnership the Client also hereby confirms that it has obtained the consent of the relevant individual shareholders, directors, or principals as the case may be.
15.5 Our Cookies policy is available at https://www.smartcurrencybusiness.com/policies/privacy/
16. How to make a complaint
SCEL values all Clients and takes our regulations seriously. If the Client has a complaint about the service that was received the Client should contact SCEL in writing, email, fax or telephone.
In the first instance, contact the firm’s Compliance Officer who can be contacted as follows:
Compliance Officer Smart Currency Exchange Ltd 26/28 Hammersmith Grove, London W6 7BA
Telephone: 020 7898 0541
A summary of SCEL’s complaints procedure is available on request. SCEL will investigate any complaint promptly and aim to resolve it to the Client’s satisfaction. If the complaint is not resolved within 8 weeks of its receipt and/or the complaint is not resolved to the Client’s satisfaction, eligible complainants (as defined by the FCA rules) may be entitled to refer this matter to the Financial Ombudsman Services (‘FOS’) for further investigation. FOS can be contacted as follows:
Financial Ombudsman Service, SouthQuayPlaza 183 Marsh Wall London E14 9SR
Tel: 084 5080 1800 or 030 0123 9 123
17. Applicable Law
These Conditions are governed by and are to be interpreted in accordance with English law. Any dispute regarding these Conditions and or their application is to be determined by the exclusive jurisdiction of the English Courts. However steps for the enforcement of any obligations under these Conditions or any decision of the English Courts relating to these Conditions shall not be limited to the English Courts.
18. Company Details
18.1 Smart Currency Exchange Limited is a private company limited by shares and registered in England under company number 5282305 with the registered office address at 26/28 Hammersmith Grove, London W6 7BA